IT Support FAQ (Frequently Asked Questions)
Does TeckPath provide support to businesses run from home offices?
Yes, we do. As long as you are a registered business. It does not matter where your office is. We will provide all our offerings to you.
How easy is it to get a hold of your IT specialists?
It’s very easy. You can all reach us directly at this number: +354 539 5176
For existing customers, it is even easier. Look for the TeckPath Logo at the bottom right corner of your screen and you will get options to create tickets, make phone calls or even take a screenshot of the error message you are getting.
If I am not your existing customer can I still call to get support and pay for your services?
The Answer is Yes & NO! If you are thinking of switching your IT support services over to us then we are happy to provide this one time support to your business, until the contract agreements are signed or finalized.
For new customers what is your on-boarding process?
Our onboarding process starts with a free audit. Based on the audit report we will make recommendations on what changes need to be made if any. Otherwise, we will complete our service agreement contract based on both parties interest and start working on the strategic partnership.
What organizations should utilize TeckPath Managed Services?
TeckPath Managed Services are ideally suited to organizations with 5 to 175 employees. It efficiently serves the needs of businesses in a vast range of industries. Particularly those that are interested in saving money, improving the quality of IT support, and reducing operational headaches that slow productivity and take management and staff away from their core competencies.
Are you able to provide reference from your existing clients?
Absolutely it is always available up on request.
Here is what one of our client says about us:
There is no doubt that working with TeckPath makes our business better, giving us a competitive advantage. Their solutions and support help us better leverage our knowledge, capabilities and assets. It is my pleasure to recommend TeckPath for any information technology and service, creative online strategies and support, or software development projects.
Here is what one of our client says about us:
There is no doubt that working with TeckPath makes our business better, giving us a competitive advantage. Their solutions and support help us better leverage our knowledge, capabilities and assets. It is my pleasure to recommend TeckPath for any information technology and service, creative online strategies and support, or software development projects.
How would my business benefit from TeckPath Managed Services?
Some of the proven benefits associated with TeckPath Managed Services include:
- Reduced operating costs
- Fewer operational headaches
- Improved network performance and access
- Increased employee satisfaction with IT support
- Better continuity in IT support personnel and structure
Peace of mind knowing that experts are managing your IT environment 